Blue Santorini

Cancellation Policy

Last updated: 29 July 2026. This policy applies unless different supplier terms are clearly disclosed before your booking is confirmed.

Free cancellation

You may cancel without charge until 24 hours before the scheduled starting time of your service.

Cancellation within 24 hours

Cancellations received less than 24 hours before the scheduled service are charged at 100% of the confirmed price.

No-shows

If a customer does not arrive at the agreed pickup point and cannot be reached within the applicable waiting period, the booking is treated as a no-show and 100% of the confirmed price is charged.

Flight or ferry disruption

If a flight or ferry is delayed or cancelled, contact us as soon as possible and provide updated travel information. For verified disruption, we will try to adjust or reschedule the service without a cancellation charge, subject to availability. If rescheduling is impossible, the circumstances will be reviewed fairly.

Severe weather

If severe weather makes the service unsafe or prevents it from operating, we will offer rescheduling or a refund for the affected service. Decisions are based on official restrictions, safety requirements, and the operating provider’s assessment.

Changes requested by the customer

Date, time, route, passenger, luggage, or itinerary changes are subject to availability and may change the confirmed price. A requested change is not effective until confirmed by us.

How to cancel

Send your cancellation through WhatsApp at +30 697 498 9017 or email bluefeathertours@gmail.com. Include the booking name, date, service, and confirmation details. The time we receive the message determines whether the 24-hour deadline has been met.

Refund timing

Approved refunds are returned to the original payment method where possible. Bank or payment-provider processing times may apply.