Blue Santorini

Terms & Conditions

Last updated: 29 July 2026. These terms apply to services arranged under the Blue Santorini brand, operated by Blue Feather Santorini.

Booking requests and confirmation

Submitting a website form, WhatsApp message, or email is a request and does not by itself create a confirmed booking. A booking is confirmed only when Blue Santorini accepts the request and confirms the service details, availability, price, and payment method in writing.

Prices and payment

Website prices may be estimates or starting prices. The confirmed price depends on the route, duration, number of passengers, luggage, assigned vehicle, requested stops, time, and any third-party service selected. The payment method and time of payment will be shown during booking confirmation.

Information supplied by the customer

You are responsible for supplying accurate contact, pickup, flight or ferry, passenger, luggage, accessibility, and timing information. Changes may affect availability, vehicle selection, and price. Please notify us promptly of changes or delays.

Pickup and waiting

Customers should be ready at the confirmed pickup point and time. For airport and ferry arrivals, timely flight or vessel information helps us monitor delays. Waiting arrangements and any additional charge will be explained where relevant to the booking.

Vehicles and service partners

A named vehicle model indicates the expected category; an equivalent vehicle may be used where operationally necessary. Tours, cruises, helicopter experiences, and other arrangements may involve carefully selected independent service providers whose specific safety or participation rules also apply.

Customer conduct and safety

Passengers must follow reasonable safety instructions, use seat belts where provided, supervise children, and avoid conduct that is dangerous, unlawful, abusive, or damaging. Service may be refused or ended where continuing would create a safety or legal risk.

Changes outside our control

Weather, traffic, road restrictions, strikes, port or airport disruption, mechanical issues, government action, or other circumstances beyond reasonable control may require changes, delay, rescheduling, or cancellation. We will offer a reasonable alternative where possible.

Cancellations

Our Cancellation Policy forms part of these terms. Free cancellation is available until 24 hours before the scheduled service. Different third-party supplier terms will be disclosed before confirmation where applicable.

Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, Blue Feather Santorini is not responsible for indirect loss or for failures caused by inaccurate customer information, customer conduct, or events outside reasonable control.

Governing law

These terms are governed by Greek law, without limiting any mandatory consumer rights that apply to you. Please contact bluefeathertours@gmail.com first so we can try to resolve any concern.